Privacy Policy
Arrow Media “we”, “us”, or “our”) is committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and guidelines set out by the Australian Competition and Consumer Commission (ACCC). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our media and advertising services, including services delivered through programmatic channels, Meta (Facebook), and Google.
1. Information We Collect
We may collect the following types of personal information:
- Name, email address, phone number, and business details.
- Information provided through our website, contact forms, or direct communications.
- Campaign performance data, audience segmentation, and digital identifiers (e.g., cookies, IP addresses) used in advertising platforms like Meta and Google.
2. How We Collect Information
We collect personal information through:
- Direct interactions: when you contact us, submit a request, or register for our services.
- Automated technologies: including tracking technologies on our website and ad platforms.
- Third-party platforms: such as Meta and Google, in accordance with their respective privacy policies and applicable data protection laws.
3. How We Use Your Information
Your information is used for the following purposes:
- To provide and improve our advertising services.
- To manage campaigns on Meta, Google, and programmatic platforms.
- To communicate with you about your account or our services.
- To comply with legal obligations and ensure adherence to ACCC regulations and the Privacy Act.
4. Disclosure of Information
We may disclose your personal information to:
- Service providers and partners involved in delivering our advertising services.
- Technology platforms such as Meta and Google as required for campaign management.
- Regulatory authorities, as required by law.
We will never sell your personal information to third parties.
5. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes secure systems, regular monitoring, and staff training in data protection best practices.
6. Access and Correction
You have the right to request access to personal information we hold about you and request corrections if needed. To do so, please contact us using the details below.
7. Complaints
If you believe your privacy has been breached, please contact us at the email address below. If we are unable to resolve your complaint, you may contact the Office of the Australian Information Commissioner (OAIC).
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy, or to request access or correction of your information, please contact:
Arrow Media
Email: [email protected]
Phone: 0409 361 523
Address: 1005 / 15 Manning St, South Brisbane QLD 4101